Gmail spamfilter draait overuren

18 May, 2010

in Blogosfeer, Gebruiksvriendelijkheid

Spamfilters kun je niet onvoorwaardelijk vertrouwen en hun gang laten gaan. Hier kwam ik van de week eens op de harde manier achter.

Ik miste namelijk e-mails. En helaas dacht ik niet direct aan mijn spamfilter. Er was namelijk ook een probleem in de e-mail instellingen van een van mijn accounts waardoor ik een bergje  mail over het hoofd had gezien. Nadat ik dit had opgelost dacht ik dat ik alles weer had.

Maar nee, er bleef iets knagen en ineens wist ik het. Ik krijg altijd een e-mail als er een reactie wordt achtergelaten op een van mijn websites. En van 1 website ontving ik die mails niet meer. Snel de site gecheckt en inderdaad, er waren wel nieuwe reacties.

Nu zat ik met meerdere problemen en vragen:

  1. Er mist e-mail, maar welke allemaal. Wat heb ik gemist en waarop had ik misschien actie moeten ondernemen?
  2. Hoe lang is dit al aan de gang?
  3. Allemaal nieuwe reacties die niet gemodereerd zijn.

Via wat gegraaf in het archief ontdekte ik dat het probleem met de missende 'nieuwe reactie' meldingen aan de gang was sinds 28 april. In de instellingen kon ik niets vinden. En toen ineens schoot het me te binnen, de spamfilter.

En ja hoor, heel veel ham in mijn spamfilter. Ik denk dat 80% van de mails niet in dat filter thuishoorde. Ik ben dus direct begonnen met het ontspammen van de berichten. Voor zover ze nog in het filter zaten want Gmail verwijdert alle spam mails na 30 dagen.

En toen kwam de volgende blunder, volledig in lijn met de wet van Murphy. Er was minder spam dan ham. Ik had dus besloten om eerst de spam te selecteren en te verwijderen. Daarna de laatste overgebleven berichten geselecteerd en .... uit gewoonte geklikt op "delete forever". Weg. Ik ben nog even gaan zoeken in Google of die delete forever wel echt forever was. En naar het schijnt is hij echt forever.

Gelukkig ging het voornamelijk om 'nieuwe reactie' meldingen. Aangezien dit meldingen zijn kon ik op de website zelf alsnog de reacties zelf terugvinden en modereren. De schade was beperkt maar wel aanwezig, want wat zat er nog meer in die lijst?

Lessen voor de toekomst

  • Check regelmatig (elke week) je spamfilters en pas waar nodig (en mogelijk) de filter regels aan.

Blijf op de hoogte

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